Shipping Policy

Orders are generally prepared and dispatched within 1–3 business days after payment has been received.

Processing may take longer during sales, collection launches and public holidays.

A shipping confirmation email with tracking information will be sent once your order has been dispatched.

International orders may be subject to VAT, GST, customs duties, import taxes, handling fees or clearance charges imposed by the destination country.

These charges may be collected at checkout or charged by the postal service, courier or customs authority before delivery.

Where charges are not collected at checkout, the customer is responsible for paying them.

Import requirements vary by country and may change without notice. Kuppi & Bear cannot predict the amount of any import charges.

Orders cannot be declared as gifts or assigned a reduced value to avoid customs charges.

If a parcel is refused, unclaimed or returned because import charges were not paid, any refund will be assessed after the parcel has been safely returned to Kuppi & Bear.

Original shipping charges are non-refundable. Return postage, customs fees and carrier handling charges may be deducted from the refund where permitted by applicable consumer law.

Parcels that are abandoned, destroyed or not returned may not be eligible for a refund.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please contact us immediately if you notice an error. We cannot guarantee changes after an order has been prepared or dispatched.

Separate transactions will normally be processed separately. Orders placed on the same day may be combined where practical, but shipping charges will not be refunded.

If your order has not arrived within the estimated timeframe, please check the tracking information in your shipping confirmation.

International tracking may temporarily stop updating while a parcel is travelling between countries or being processed by customs.

For damaged orders, please contact us and provide:

• Your order number
• A description of the issue
• Photos of the damaged item
• Photos of the internal and external packaging

Please keep all packaging until the issue has been reviewed.