Refund policy

Returns and Exchanges

We do not offer returns, exchanges or refunds for change of mind.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will assess the item and provide a repair, replacement or refund where required under the Australian Consumer Law.

For hygiene reasons, earrings cannot be returned after they have been worn, unless the item is faulty or your rights under the Australian Consumer Law otherwise apply.

This policy does not exclude or limit any rights you may have under the Australian Consumer Law.